Schlage Lock Troubleshooting To Solve All The Problem

Walter Schlage started the American lock company Schlage in 1920. From its beginnings in San Francisco until 1997, Schlage was based in Colorado Springs, Colorado. Schlage also makes the Primus, Everest, and Everest Primus XP high-security key and cylinder lines. Schlage is a well-known brand of residential and commercial locks throughout the United States.

You’re not sure why your Schlage Keypad lock won’t unlock even after you entered a valid User Code? Then keep reading because we’ll show you how to fix a Schlage lock that takes a User Code but won’t open (blinks green). Let’s get started!

What To Do If Your Schlage Lock Is Not Unlocking?

  • Check to see whether your User Code is accurate.
  • Check to see whether Lock Override is turned on. If that’s the case, turn it off.
  • Disable Vacation Mode by checking the box.
  • Attempt to open the lock using a physical key.
  • Check to see if your lock is properly placed.
  • Replace the batteries if necessary.
  • Reset all settings to factory defaults.

How to Fix a Schlage Keypad Lock That Won’t Unlock

1. Double-check that the user code you’re entering is correct


While this is an uncommon occurrence, you should double-check that your User Code is valid. If you’re certain the User Code is accurate but your lock still won’t open, move on to the next stage in the troubleshooting process.

2. Verify that Lock Override is turned on

When the Lock Override option is activated, the keypad is fully disabled, so you can’t use a User Code to unlock the lock. Check to see if the Lock Override functionality is turned on, and if so, turn it off.

Here’s how to see if the Lock Override functionality is enabled or disabled:

Step 1: Remove the battery cover from the interior assembly.

Step 2: Disconnect the battery and remove it.

Step 3: If the lock override slot is preset to ‘LOCKOUT,’ rotate it to ‘NORMAL’ with a little flathead screwdriver.

Step 4: Replace the lid and reconnect the battery.

So that’s how you turn off Lock Override, and your keypad should now work normally.

If the Lock Override feature isn’t set to LOCKOUT, therefore, the unlocking problem isn’t caused by it. More troubleshooting advice can be found in the following stages.

3. Verify That Vacation Mode Is Turned Off


Vacation mode is available on most Schlage keypad locks. And, as you may know, vacation mode (when enabled) disables all User Codes, thus you won’t be able to access your door using the keypad during this period. If your lock won’t unlock even though the User Code is valid, try disabling vacation mode to see if it helps.

Here’s how to turn off vacation mode on most Schlage keypad locks:

Simply use the keypad to input your current Programming Code. Vacation Mode will be disengaged when the lock blinks green and beeps once.

Note that this approach may not work for all Schlage keypad locks; if this method does not work for your lock, see your User Manual for further information.

Are you able to use the keypad to unlock your door now? Congratulations if you answered yes. If not, proceed to the next step in the troubleshooting process.

4. Use A Physical Key To Unlock Your Door

After providing a valid User Code, your lock still won’t open? Then attempt the following troubleshooting step. Use an actual key to unlock your Schlage keypad lock through the keyhole. Also, use the thumb to turn on the inner assembly to lock and unlock it.

Check to check that the latch retracts correctly by rotating the thumb turn numerous times. Then, to test whether it works, try unlocking it using a User Code.

5. Double-Check That Your Lock Is Installed Correctly


If your lock won’t unlock after receiving the User Code, it’s because the latch isn’t retracting, which might be due to improper installation.

If the preceding troubleshooting methods don’t work, the lock is probably not placed correctly, which is why the latch won’t retract when you try to open it with the keypad.

Rotate the thumb turn down to see if your lock installation is complete. Your installation is complete if it retracts. If not, the installation may not be complete, which might result in an unlocking issue.

Uninstall the lock and then reinstall it correctly.

6. Change The Batteries

If the lock retracts properly when you spin the thumb turn down, as described in the previous troubleshooting step, the installation is complete. So, let’s examine if the ‘User Code unlocking problem’ was caused by low batteries.

Of course, if the batteries are also too low or entirely depleted, your lock will not operate electronically. As a result, check to see whether the batteries are low and replace them.

Although most Schlage keypad deadbolts include a low battery warning, you may not get it at times—usually when the batteries are defective or otherwise.

How Often Should I Replace My Lock’s Batteries?

Changing batteries would be determined by a variety of things. To begin with, your battery life is an important consideration. As a result, you should always use new batteries in your lock. You may experience technical difficulties such as your lock’s keypad not lighting up, you being unable to open your door even when the light goes green, and so on.

Changing the batteries might occasionally resolve these issues.

When it’s time to replace your batteries, be sure you get the appropriate ones. Alkaline batteries are commonly used in Schlage Locks. Replacing the batteries with lithium batteries is a typical error that many of us make. Lithium batteries are not compatible with these locks.

What is the procedure for replacing the batteries in my Schlage lock?


To replace the batteries in your Schlage Lock, simply follow these simple steps:

  • Using a screwdriver, remove the screws and the inside cover of the lock.
  • Remove the old batteries and use a piece of cloth or tissue to softly wipe the interior of the battery holder.
  • Take the fresh batteries and carefully install them.
  • Replace the screws and reassemble the battery compartment lid.

So, change the batteries and try to unlock the lock using the keypad once more.

7. To Fix Any Glitch, Restore Factory Settings


If the problem remains after doing all of the troubleshooting methods above, reset your lock to factory settings to eliminate any bugs or erroneous settings that may be causing the unlocking issue.

In most cases, executing a factory reset on your Schlage keypad lock will resolve a variety of difficulties, including the lock’s unlocking problem.

Are you having trouble resetting your Schlage keypad lock? Here’s how you can do it:

Step 1: Disconnect the battery by removing the battery cover.

Step 2: Press and release the Schlage button on the keypad.

Step 3: Reconnect the batteries and push and hold the Schlage button until it turns green and the lock beeps within 10 seconds.

That’s all there is to do when it comes to resetting your Schlage keypad lock. Try entering one of the preset User Codes to check if it unlocks the lock to ensure that the reset was successful. If it does, the reset was completed successfully.

It’s also worth noting that a factory reset will wipe out all of your personalized settings. As a result, make sure to alter your default Programming Code, delete any preset User Codes, and add any new User Codes.

Schlage Locks will undoubtedly supply you with a high-quality security system. Since its start, it has worked to improve its quality by utilizing innovative technology. However, as technology advances, many of us are faced with new challenges in dealing with new systems.

Again, some people may not see the value in spending so much money on smart locks like Schlage. While enabling the Schlage Turn Lock function allows you to easily lock your door from the outside without inputting a User Code, there is one drawback: it allows unauthorized individuals to lock your door from the outside. So, before selecting whether to activate or disable the functionality, be sure you understand the repercussions.

Although these locks have certain downsides, they provide effective security and style to your home or workplace provided you understand the Schlage lock troubleshooting outlined above. You may usually repair the problem by factory resetting your lock if the problem isn’t caused by improper installation.

To put it another way, if you’re not sure how to verify lock override and vacation mode, simply reset your lock and restore all factory settings. Also, check to see if your batteries are low and replace them. Non-rechargeable alkaline batteries are used in all Schlage keypad locks; make sure you use the correct batteries.

To summarize, if the Schlage Turn Lock function in your lock isn’t working, make sure the feature is activated or factory reset your lock. See the instructions above for turning on the Turn Lock function and resetting your lock. We hope your problem gets resolved from these steps and your home stays safe and secure.